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Data Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. For example, this could data you enter on a contact form. Other data are collected automatically by IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you visit our website.

What do we use your data for?

Part of the data is collected to ensure the website properly functions. Other data can be used to analyze overall user behavior and improve the visitor experience, making content more accessible with fewer clicks for example.

What rights do you have regarding your data?

You have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You also have the right of appeal to the competent supervisory authority.

Please do not hesitate to contact us if you have questions about this or any other data protection related issues.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Details can be found in the chapter “Third-party modules and analytics.” You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this Data Privacy Policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmission via the internet (e.g. via email communication) may exhibit security gaps. A complete protection of your data against access by third-parties is not possible.

Notice concerning the party responsible

The party responsible for processing data on this website is:

KISTERS North America, Inc.
2999 Douglas Blvd., Suite 180
Roseville, CA 95661 USA

Phone: +1 916 723-1441
E-mail: info@kisters.net

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Withdrawing Consent to the Processing of Your Data

Many data processing operations are only possible with your express consent. You may withdraw your consent at any time with future effect. An informal email making this request is sufficient. The legality of the data processing up to the revocation remains unaffected by the revocation.

Right to File Complaints with Regulatory Authorities

If there has been a breach of data protection legislation, the data subject may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to Data Portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon displayed in your browser’s address bar or its background color (depending on the browser). If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Access, Blocking, Deletion

Within the framework of the applicable legal provisions, you have the right to free access to your stored personal data, its origin and recipients and the purpose of data processing and, if applicable, a right to correct, block or delete this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

Opposition to Promotional Emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

3. Designation of a data protection officer

The statutory data protection officer is

KISTERS AG
Dr. Heinz-Josef Schlebusch
Pascalstraße 8+10
52076 Aachen

Phone: +49 2408 9385 -0
E-mail: datenschutz@kisters.de

 

4. Data collection on this website

Cookies

This customer support portal uses only essential cookies. Cookies are small text files that are stored on your computer and saved by your browser. These files do not harm your computer; they do not contain any viruses. Cookies are used to help make our website more user-friendly, efficient, and secure. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., display of tutorial videos).

You can configure your web browser to inform you about the use of cookies, so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. Information includes the following particulars:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server inquiry
  • device IP address

These data are not merged with data from other sources.

The basis for data processing is Art. 6 (1) (b) DS-GVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

If you send us inquiries using the contact form, your details from the inquiry form, including the contact data you provided there, will be stored for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The legality of the data processing up to the revocation remains unaffected by the revocation.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The legality of the data processing up to the revocation remains unaffected by the revocation.

We will continue to store the data collected during registration for as long as you remain registered on our website and is subsequently deleted. Statutory retention periods remain unaffected.

5. Newsletter

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) GDPR. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The legality of the data processing up to the revocation remains unaffected by the revocation.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the member area) remain unaffected.

Unsubscribe from Newsletter: info@kisters.net

6. Privacy Policy for the use of LinkedIn, Twitter, Facebook, and other social media channels

Our website uses share buttons, which enable visitors to easily post content from our website on social media channels or platforms including but not limited to LinkedIN, Twitter, and Facebook. The share buttons are based on “Shariff” technology. More information on this technology can be found at www.mediawiki.org/wiki/Extension:Shariff.

When you visit our website, no data will be sent to the servers of the above services. Only when you click one of the share buttons and deliberately want to share content from our website, communication with the servers of the respective service provider takes place. We have no knowledge of the content of the transmitted data and the use by the respective service. Use of share buttons and the associated collection of your data or your usage behavior by the above services is at your own risk. The provider identification of the above services and their privacy policies are:

7. Online-based Audio and Video Conferences (Conference tools)

Data processing

We use online conference tools, among other things, for communication with our customers. The tools we use are listed in detail below. If you communicate with us by video or audio conference using the Internet, your personal data will be collected and processed by the provider of the respective conference tool and by us. The conferencing tools collect all information that you provide/access to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” related to the communication process (metadata).

Furthermore, the provider of the tool processes all the technical data required for the processing of the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.

Should content be exchanged, uploaded, or otherwise made available within the tool, it is also stored on the servers of the tool provider. Such content includes, but is not limited to, cloud recordings, chat/ instant messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have complete influence on the data processing procedures of the tools used. Our possibilities are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the data protection declarations of the tools used, and which we have listed below this text.

Purpose and legal bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest in the meaning of Art. 6(1)(f) GDPR). Insofar as consent has been requested, the tools in question will be used on the basis of this consent; the consent may be revoked at any time with effect from that date.

Duration of storage

Data collected directly by us via the video and conference tools will be deleted from our systems immediately after you request us to delete it, revoke your consent to storage, or the reason for storing the data no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the duration of storage of your data that is stored by the operators of the conference tools for their own purposes. For details, please directly contact the operators of the conference tools.

Conference tools used

We employ the following conference tools:

TeamViewer

We use TeamViewer. The provider is TeamViewer US, Inc., 5741 Rio Vista Drive, Clearwater, FL 33760 USA. Details about data processing can be found in the TeamViewer privacy policy: https://www.teamviewer.com/en/privacy-policy/.

Microsoft Teams

We use Microsoft Teams. The provider is the Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. For details on data processing, please refer to the Microsoft Teams privacy policy: https://privacy.microsoft.com/en-us/privacystatement.

Zoom

We use Zoom. The provider is Zoom Video Communications, 55 Almaden Blvd., San Jose, CA 95113, USA. For details on data processing, please refer to the Zoom privacy policy: https://explore.zoom.us/en/privacy/.

KISTERS Jira ServiceDesk

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+1 916 723 1441